This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post:
Helen Graham Physiotherapy,
145 Marlborough Road,
Oxford,
Oxfordshire,
OX1 4LY
Telephone: 07768 687359
What information we collect, use, and why
We collect or use the following information to provide patient care and services:
- Name, address and contact details
- Gender
- Pronoun preferences
- Date of birth
- NHS number
- Next of Kin details, including any support networks
- Health information (including medical conditions, allergies, medical requirements and medical history)
- Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
- Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)
- Records of assessment or treatment sessions
- Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights, which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information, such as details about where we get personal information from and who we share personal information with. There are some exemptions, which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure– You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing– You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation or to you. You can read more about this right here.
- Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and, in any event, within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information to provide patient care and services are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interest:
- The information is necessary to enable a comprehensive physiotherapy assessment to be carried out and in order to develop a treatment plan that is safe and best meets the client’s needs. It is needed to enable the best advice to be given on management of conditions or occasionally to advise a referral to other health care professionals.
Where we get personal information from
- Directly from you
- Family members or carers
- Other health and care providers
How long we keep information
We store your personal information for 8 years. Once this time period has expired, we will delete it entirely from the computer and any cloud-based servers.
Who we share information with
Others we occasionally share personal information with, only after explicit consent from you:
- Other health providers (eg GPs and consultants)
- Charities and voluntary organisations
- Care providers
On occasion, we may be legally obliged to share personal information with other organisations for safeguarding reasons.
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
- you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
- we have a legal requirement (including court orders) to collect, share or use the data;
- on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example, sharing information with the police to support the detection or prevention of serious crime);
- The requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated:
19 January 2025